Refund & Cancellation Policy | SHYAMERGY Healing Studio

Session Cancellation Policy

We understand that life is unpredictable. Our cancellation policy is designed to be as fair as possible while allowing our practitioners to plan their schedules effectively.

Notice Period	Cancellation by Client	Reschedule Option
48+ hours before session	Full refund (100%)	Free, unlimited rescheduling
24–48 hours before session	50% refund	One free reschedule
Less than 24 hours	No refund	Reschedule at 50% fee
No-show (no notice)	No refund	Full rebooking fee applies

To cancel or reschedule, please WhatsApp us at +91 9625992610 or email heal@shyamergy.com. Cancellations must be received in writing (WhatsApp or email) to be valid.

Studio Cancellations

If SHYAMERGY Healing Studio needs to cancel your session for any reason (practitioner illness, emergency, technical issues), we will:

✦Notify you as soon as possible via WhatsApp or email
✦Offer a full refund OR priority rescheduling at your preference
✦Process any refund within 5–7 business days

Product Returns & Exchanges

For physical products purchased from our Healing Store:

Situation	Resolution	Timeframe to Claim
Item arrives damaged or broken	Full replacement or refund	Within 48 hours of delivery
Wrong item received	Correct item sent + return label	Within 7 days of delivery
Item not as described	Full refund or exchange	Within 7 days of delivery
Change of mind (unused, sealed)	Exchange or store credit	Within 14 days of delivery
Used or opened items	Not eligible for return	—

To initiate a return, please WhatsApp us a photo of the item and your order confirmation. Return shipping costs for change-of-mind returns are the responsibility of the customer.

How Refunds Are Processed

All refunds are processed back to the original payment method:

✦UPI payments: Refunded to the originating UPI ID within 5–7 business days
✦Bank transfers: Refunded to the originating account within 5–7 business days
✦Partial refunds: Issued as bank transfer or UPI within the same timeframe

If you do not receive your refund within 10 business days, please contact us via WhatsApp or email.

Non-Refundable Items

The following are not eligible for refund under any circumstances: digital downloads, gift cards, sessions already delivered, and items damaged through customer misuse.

Contact for Refunds & Cancellations

Get in Touch

For all cancellation, refund, or return requests — please contact us directly:

💬 WhatsApp (tap to message)
📧 heal@shyamergy.com